Frequently Asked Questions
Everything you need to know before hitting the trails or the slopes.
How do you handle shipping for oversized items like bikes and skis?
We use specialized freight carriers for bicycles and skis to ensure they arrive safely. Bikes are shipped 85% assembled in heavy-duty boxes, while skis are securely padded. Tracking information is provided as soon as your order leaves our warehouse.
Can I return a product if it does not fit correctly?
Yes, we offer a 30-day return policy on all unworn apparel and unused equipment. Items must be in their original packaging with tags attached. Please note that mounted skis are considered custom and are not eligible for return.
Do you offer professional assembly and tuning services?
Absolutely. Every bike purchased online undergoes a multi-point inspection by our certified mechanics before shipping. For local customers, we offer full-service tuning, wax applications, and brake adjustments at our physical storefront.
What happens if my frame or equipment has a manufacturer defect?
Suburban Ski and Bike is an authorized dealer for all brands we carry. All products are covered by full manufacturer warranties. If you encounter a defect, contact our support team, and we will facilitate the warranty claim process for you.
Do you offer financing options for high-end gear?
Yes, we partner with specialized financing providers at checkout to offer flexible monthly payment plans, allowing you to get the gear you need now and pay over time.
How do I know which ski length or bike frame size is right for me?
We provide detailed sizing charts on every product page. If you are between sizes, we recommend contacting our expert staff via live chat or email with your height, weight, and skill level for a personalized recommendation.