Returns & Exchanges

At Suburban Ski and Bike, we want you to be fully satisfied with your gear, which is why we offer a 30-day return window for all unused items in their original packaging. Whether it is a fit issue or a change of heart, our goal is to get you back on the trails or slopes as quickly as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Gear

  Securely pack the items in their original manufacturer packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email and drop your package off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned equipment, we will process your refund to the original payment method within 5-7 business days.